The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.

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Senior SPA Business Development Manager

Maison L’Occitane en Provence

Born from a simple gesture in 1976, L'Occitane en Provence is inspired by the living power of Haute-Provençal nature. Each creation, the fruit of virtuous botanicals, is sublimated by advanced science favouring an environmentally friendly approach.

Between the earth and the sun, each ingredient whispers a story of resilience and efficacy. Here, these simple gestures - but oh - so essential - illuminate new horizons. Where innovation and heritage unite, for authentic, sensory, powerful and as sustainable as possible experiences.

We are seeking a dynamic and experienced professional to join our SPA team as the Senior SPA Business Development Manager for L’Occitane en Provence.

As part of the Global Spa Department, your core mission is to drive the commercial development and operational excellence of our spa network worldwide, while ensuring the highest standards of client experience and brand consistency at every touchpoint. With strong commercial expertise and a passion for delivering exceptional service, you act as the strategic link between the brand and our SPA partners, ensuring that each location reflects the full value of our offer — not just in revenue performance, but in guest satisfaction, execution precision, and brand excellence.

Location: Plan-Les-Ouates (near Geneva).

Reporting to: SPA Director

Key Responsibilities:

1/ International SPA business development

• Set business development plans and cultivate strategic Spa partnerships in 5* hotels
• Partner with local affiliates/distributors, including Business Owners, General Managers, marketing teams, sales teams, training teams, etc., in constructing the Spa business concept, merchandising, pricing, communication and forecast plans.
• Prospect hotels and present wellness solutions tailor-made to targeted hotels.
• Provide constructive strategy and solutions to increase and maintain sales growth.
• Ensure complete international support in deployment
• Contract negotiation
• Provide guidelines and strategy on price settings at Spa to ensure competitiveness

2/ Project Management and account management

• Maintain account relationship, bring update and solutions to challenges
• Coordinate with local affiliates/ distributors in supporting Spa business partners, act as mediator in case of complications
• Lead new opening preparation with transversal team centrally and locally (i.e. deploying concept, merchandising, communications plans)
• Track revenue, client data and KPIs
• Assist markets in budget preparation, stock forecast, in coordination with Finance and supply chain, stock reports to adapt the offer to maximize sales and deplete inventory
• Arrange annual training schedule based on contract
• Reassure Spa assets deployment & update with partners: Menu and 360 assets.
• Responsible for corporate global accounts relationship & prospection with WW interface

3/ Management

• Manage Spa training team and Spa Trade Marketing leader in deploying operational support and cross-marketing collaborations with local markets and Spa partners while aligning with central strategy.
• Team development of Spa ambassadors
• Be the key reference of Spa business & prospection for local regions as part of central team

How you can fit:

• +8 years in senior account management or business development, ideally in wellness, hospitality, beauty industries, SPA or related sectors
• Proven experience in team management, mandatory
• Strong commercial & negotiation skills with the ability to develop strong relationships in an international context
• Excellent communication and stakeholder management skills
• Fluent in English, French is a strong asset & any another additional language will be a plus
• Drive for excellence in execution and impact
• Passion for crafting inclusive team environments
• Resilient and positive in dynamic business settings
• Willing to travel (50%)

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture of trust, curiosity, excellence and impact.
• Monthly allocation & discount for store products
• 5 weeks annual leaves & 3 extra-days offered as public holidays
• Flexible and hybrid work arrangement
• Public transport allowance

PERMANENT CONTRACT,

STARTING DATE : asap

Full-time position 100%, willing to travel (50%)

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.