Position

Job Duties & Responsibilities

Operation management

Security first, 0 accident

Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

Build good connection with retail, work as bridge between business and care service.

Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

Recruit, train and build an active, self-motivated and united team.

Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

Bachelor degree or above

Be familiar with Office software, Power BI/AI tool is a plus

Standard Mandarin, Master written and oral English communication skills

Projects management experience is necessary

Proactive client excellence awareness and service skills

Sincerity

Practical

Humble

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Good at teamwork, with commercial mindset and can work under pressure

Job Duties & Responsibilities

Operation management

Security first, 0 accident

Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

Build good connection with retail, work as bridge between business and care service.

Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

Recruit, train and build an active, self-motivated and united team.

Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

Bachelor degree or above

Be familiar with Office software, Power BI/AI tool is a plus

Standard Mandarin, Master written and oral English communication skills

Projects management experience is necessary

Proactive client excellence awareness and service skills

Sincerity

Practical

Humble

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Good at teamwork, with commercial mindset and can work under pressure